Here are some reasons why you might not be able to find your address with AddressFinder

Subdivisions and new Developments

AddressFinder uses multiple sources of address data, and each of these sources have their own update timetables.

For subdivisions and other new developments, the new address availability in AddressFinder will depend:

• When their information is added to the data sources we use
• When the next AddressFinder update is happens

Units, Apartments, Levels and Building Numbers

Addresses often have units types, apartment numbers, building levels, building names or numbers.

However, for a variety of reasons these may not be part of the “official” address. Try searching for your address without some of these components and see if you have more success.

“Grey” Addresses

These are addresses that have been in use and ‘accepted’ for a long time, but actually do not appear in any of the data sources used by AddressFinder. These addresses may include street corners, sections within larger industrial parks or “care of” addresses.

If you have a “grey” address, you should ask Australia Post to tell you the official address for this location.

Custom Filters

The owner of the website on which you are searching may have applied filters. These filters will exclude addresses that do not match their desired criteria.

Examples of commonly applied filters include:

• deliverable (by Australia Post) addresses only
• addresses from a particular state or territory
• exclude PO Box style addresses

Solution

If you believe your address should be added to the official address records, you should contact Australia Post customer support on 13 76 78. They will contact your local delivery centre to determine the correct address, or make an addition to their system.

Once Australia Post have recognised your new address, we will automatically include it within our database during our next update.