Here are some reasons why you might not be able to find your address with AddressFinder
Custom Filters
This is the most common reason for addresses not being returned in the search results. It occurs when the owner of the website, on which you are searching, has applied a filter to the search results. These filters prevent certain types of addresses from being returned in order to only collect addresses that comply with their business needs.
Examples of commonly applied filters include:
- Australia Post delivered addresses only
- Addresses from a particular state or territory
- Exclude PO Box type addresses
New Addresses
The address data returned from the AddressFinder service comes from either Australia Post or the PSMA. These sources have their own update timetables so brand new addresses or subdivisions can take a little time to find their way into the database.
The AddressFinder dataset is rebuilt monthly, and uses the most recent data from these sources each time.
“Grey” Addresses
These are addresses that have been in use and ‘accepted’ for a long time, but actually do not appear in any of the data sources used by AddressFinder. These addresses may include street corners, sections within larger industrial parks or “care of” type addresses. As long as these addresses remain 'unofficial' they will not exist in the AddressFinder database.
How do I add my address to the database?
You can contact Australian Post and request for an address to be added to their database. To do so, you can start a live chat with them on their website or call them on 13 13 18. The request must come from a person residing at the address or the address owner. If the request is approved, the address will appear on our database the month after it has been processed by Australian Post.