Case studies
Cove - online insurance
AddressFinder’s high quality address data makes our form stress-free for consumers
What Cove wanted
Online insurance provider Cove streamlines the process of quoting and buying insurance and makes it stress-free for consumers. To achieve this, Cove looked for a fast and accurate address lookup service to assist in generating insurance quotes. Since insurance pricing relies heavily on exact address details, Cove needed a service they could rely on.
Objectives
- High quality address details
- Reliable up-to-date data
- Easy developer documentation
- Fair price
Part of what made the implementation stress-free was the great developer documentation
How AddressFinder helps
The tech team at Cove wanted to remove one of their largest hurdles for customers self-serving online. They needed good address data but they didn’t want to pay extra for features they wouldn’t use.
Cove relies on prospects’ addresses to provide accurate pricing. Cove looked around for a solution that had high quality local data, that was well maintained and up-to-date. Cove’s Technical Lead Jamie Toy says the main driver for switching to AddressFinder was that other options did not have good local data.
Cove’s tech team also found that other providers were slow to update reported issues, if they did at all.
AddressFinder provided the most streamlined implementation process and Cove were able to easily hot swap Google out.
The final word…
Before AddressFinder, the process of asking a customer for their address was one of Cove’s largest hurdles for customers self-serving online. The autocomplete feature of AddressFinder, along with the regularly updated address database, gives the correct address first time. Close to zero prospects have address issues now when generating their online quote with Cove.