The Solution

In 2020, Sanity Music Stores implemented Addressfinder’s address autocomplete service into their online checkout.

The Addressfinder service ticks all of their boxes; the implementation was effortless, it functions perfectly with their CMS, and it allows them to obtain correctly formatted addresses that Australia Post rely on.

As a result, Sanity Music Stores have seen a “wonderful UX improvement” and have drastically cut their number of returns.

The only ones [returns] I’ve been getting back now are unclaimed, actual returns, or Auspost ones that have been damaged. Best widget so far - it even makes customer service easier when you’re placing an order for a customer :)
Jessie Chew - E-commerce & Social Media Manager - Sanity Music Stores Pty Ltd

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